New! GoCar Luxe Hits the Road at Soekarno-Hatta Airport, Offering Extra Comfort for Travelers
Jakarta, June 22, 2023 - Gojek, the on-demand service from the GoTo Group (PT GoTo Gojek Tokopedia Tbk), has officially expanded the GoCar Luxe service, a mobility solution with extra comfort and quality service, to the Soekarno-Hatta International Airport area.
In collaboration with airport operator Angkasa Pura II, Soekarno-Hatta Airport passengers can access the GoCar Luxe service at the arrival area of Terminal 3. Gojek is making GoCar Luxe Instant available at the airport in response to high public enthusiasm and a fivefold increase in demand for GoCar services at airports since its initial launch in 2019 (Gojek's internal data).
Photo: (left-right) Agus Haryadi - Executive General Manager Logistic & Commercial Angkasa Pura II, Prayoga Nugraha - Airport Inspector, Airport Directorate of the Ministry of Transportation, Gede Manggala - Head of Region & External Affairs Gojek, Steven Halim - Head of Commercial Transportation & Logistics Gojek talked while visiting the GoCar Luxe Instant pickup point in the Terminal 3 area of Soekarno Hatta International Airport.
Gede Manggala, Head of Region & External Affairs at Gojek, said, "Gojek continues to develop products that can accommodate and cater to the needs of various customer segments, including growing demand for extra comfort and premium service. This includes the launch of the new GoCar Luxe service last year. Activating the Instant Feature on GoCar Luxe at Soekarno-Hatta Airport enables customers to seamlessly continue their journey without delays from the arrival gate at Terminal 3. We would like to extend our gratitude to Angkasa Pura II for their trust in Gojek, enabling us to continue supporting the integrated enhancement of multimodal mobility for the community and tourists."
As part of Gojek's diverse mobility solutions, GoCar Luxe offers the best fleet options with spacious and comfortable passenger cabins to ensure extra comfort during the journey. GoCar Luxe vehicles use engines with a capacity of 1,500cc or more and are less than five years old. GoCar Luxe partner drivers undergo standardization protocols and work according to GoCar Luxe SOPs. Customer rating data reveals journeys with GoCar Luxe receive higher average ratings compared to other types of GoCar services. This data also confirms that GoCar Luxe delivers the higher level of service quality customers need at the right premium price point.
Photo: Prayoga Nugraha - Airport Inspector, Airport Directorate of the Ministry of Transportation (left) and Agus Haryadi - Executive General Manager of Logistics & Commercial Angkasa Pura II (center left), trying the GoCar Luxe Instant service at Terminal 3 Soekarno Hatta International Airport, Tangerang City (16/6) witnessed by Gojek management.
Mohammad Rizal Pahlevi, Commercial and Services Director at Angkasa Pura II, welcomes the expanded collaboration with Gojek, "as the busiest airport in Indonesia, Soekarno-Hatta Airport continues to enhance its role as a hub for tourists and a center of business activities that contribute to economic growth. We began our collaboration with Gojek in 2019 and today we welcome Gojek’s continued collaborative spirit and the latest transportation mode innovations which deliver a pleasant journey for the public. The availability of GoCar Luxe at Soekarno-Hatta Airport is proof of Angkasa Pura II's commitment to providing the best service amidst increasing air traffic."
Angkasa Pura II data show that in May 2023, Soekarno-Hatta Airport recorded a total of 4.51 million passengers, consisting of 3.42 million domestic and 1.08 million international passengers.
Introduced in 2022, GoCar Luxe and GoCar Instant play key roles in Gojek's 2023 strategy to maintain its on-demand service leadership position and support the profitability acceleration of the GoTo Group through product diversification and customer segment growth.
Photo: (left-right) Agus Haryadi - Executive General Manager Logistic & Commercial Angkasa Pura II, Steven Halim - Head of Commercial Transportation & Logistics Gojek inaugurated the expansion of the GoCar Luxe Instant service in the Terminal 3 area of Soekarno Hatta International Airport, in Tangerang City ( 16/06).
The GoCar Instant feature has been available at Soekarno-Hatta Airport since 2019, with pickup points at Arrival Terminals 2D and 2F, Arrival 1A, and Domestic Terminal 3. In addition to Soekarno-Hatta Airport, the GoCar Instant feature currently serves 11 airports in Indonesia and is targeted to expand. GoCar Instant is available at various airports to expand the market segment and support customer mobility needs with different modes of transportation in a single application.
To access the GoCar Instant and GoCar Luxe Instant services at the airport, users order GoCar services and after setting the destination, will be automatically directed to the nearest GoCar Instant pickup point. For the GoCar Luxe Instant service, users can try this new service by using the promo code GOCARLUXE to receive a discount.